FREQUENTLY ASKED QUESTIONS
Getting Started
1. What is Misan by Bamboo?
Misan by Bamboo is a remittance and global payments app that lets you send money across Africa, get virtual USD cards, and make international transactions—fast, securely, and without hidden fees.
2. Who can use Misan by Bamboo?
Anyone! Whether you’re in Canada sending money home, or in Nigeria paying for international services, Misan works for both senders and receivers.
3. Is Misan by Bamboo available in my country?
We support users in Canada and Nigeria, and you can send money to 15 African countries including Nigeria, Ghana, Kenya, South Africa, and more.
1. What is Misan by Bamboo?
Misan by Bamboo is a remittance and global payments app that lets you send money across Africa, get virtual USD cards, and make international transactions—fast, securely, and without hidden fees.
2. Who can use Misan by Bamboo?
Anyone! Whether you’re in Canada sending money home, or in Nigeria paying for international services, Misan works for both senders and receivers.
3. Is Misan by Bamboo available in my country?
We support users in Canada and Nigeria, and you can send money to 15 African countries including Nigeria, Ghana, Kenya, South Africa, and more.
1. What is Misan by Bamboo?
Misan by Bamboo is a remittance and global payments app that lets you send money across Africa, get virtual USD cards, and make international transactions—fast, securely, and without hidden fees.
2. Who can use Misan by Bamboo?
Anyone! Whether you’re in Canada sending money home, or in Nigeria paying for international services, Misan works for both senders and receivers.
3. Is Misan by Bamboo available in my country?
We support users in Canada and Nigeria, and you can send money to 15 African countries including Nigeria, Ghana, Kenya, South Africa, and more.
Sending & Receiving Money
Sending &
Receiving Money
4. How do I send money with Misan?
Download the app, complete your account verification, fund your wallet, select the recipient’s country and delivery method, and send.
5. What countries can I send money to?
As of now, you can send to Republic of Benin, Burkina Faso, Cameroun, Republic of the Congo, Ethiopia, Gabon, Ghana, Ivory Coast, Kenya, Malawi, Nigeria, Senegal, South Africa, Tanzania, Uganda
6. How long do transfers take?
Most transfers are instant. Some may take a few minutes to a few hours depending on the destination and bank processing times.
4. How do I send money with Misan?
Download the app, complete your account verification, fund your wallet, select the recipient’s country and delivery method, and send.
5. What countries can I send money to?
As of now, you can send to Republic of Benin, Burkina Faso, Cameroun, Republic of the Congo, Ethiopia, Gabon, Ghana, Ivory Coast, Kenya, Malawi, Nigeria, Senegal, South Africa, Tanzania, Uganda
6. How long do transfers take?
Most transfers are instant. Some may take a few minutes to a few hours depending on the destination and bank processing times.
4. How do I send money with Misan?
Download the app, complete your account verification, fund your wallet, select the recipient’s country and delivery method, and send.
5. What countries can I send money to?
As of now, you can send to Republic of Benin, Burkina Faso, Cameroun, Republic of the Congo, Ethiopia, Gabon, Ghana, Ivory Coast, Kenya, Malawi, Nigeria, Senegal, South Africa, Tanzania, Uganda
6. How long do transfers take?
Most transfers are instant. Some may take a few minutes to a few hours depending on the destination and bank processing times.
Wallet Funding
7. How do I fund my Misan wallet?
If you're in Canada, you can fund via Interac e-Transfer. In Nigeria, you can use bank transfers.
8. Are there funding limits?
Yes, funding limits depend on your country. You’ll see your applicable funding limits when you want to send money or fund your wallet. Check out our FAQ page to see applicable limits.
9. My wallet funding is delayed—what should I do?
Check your email for a confirmation. If it hasn’t arrived after 15 minutes, contact support via getmisan@investbamboo.com
7. How do I fund my Misan wallet?
If you're in Canada, you can fund via Interac e-Transfer. In Nigeria, you can use bank transfers.
8. Are there funding limits?
Yes, funding limits depend on your country. You’ll see your applicable funding limits when you want to send money or fund your wallet. Check out our FAQ page to see applicable limits.
9. My wallet funding is delayed—what should I do?
Check your email for a confirmation. If it hasn’t arrived after 15 minutes, contact support via getmisan@investbamboo.com
7. How do I fund my Misan wallet?
If you're in Canada, you can fund via Interac e-Transfer. In Nigeria, you can use bank transfers.
8. Are there funding limits?
Yes, funding limits depend on your country. You’ll see your applicable funding limits when you want to send money or fund your wallet. Check out our FAQ page to see applicable limits.
9. My wallet funding is delayed—what should I do?
Check your email for a confirmation. If it hasn’t arrived after 15 minutes, contact support via getmisan@investbamboo.com
Virtual USD Cards
10. What can I use the Misan Virtual USD card for?
You can use it for subscriptions (Netflix, Spotify), online shopping (Amazon, Shein), and payments on platforms that accept USD.
11. How do I get a virtual card on Misan?
Once you complete KYC and fund your wallet, go to the “Cards” section in the app to activate your card.
10. What can I use the Misan Virtual USD card for?
You can use it for subscriptions (Netflix, Spotify), online shopping (Amazon, Shein), and payments on platforms that accept USD.
11. How do I get a virtual card on Misan?
Once you complete KYC and fund your wallet, go to the “Cards” section in the app to activate your card.
10. What can I use the Misan Virtual USD card for?
You can use it for subscriptions (Netflix, Spotify), online shopping (Amazon, Shein), and payments on platforms that accept USD.
11. How do I get a virtual card on Misan?
Once you complete KYC and fund your wallet, go to the “Cards” section in the app to activate your card.
Fees & Exchange Rates
Fees &
Exchange Rates
12. Are there monthly or maintenance fees for virtual cards?
No hidden fees. We charge a transparent issuance fee and a small monthly fee to keep the card active. Check out our FAQ page to see applicable fees.
13. What’s the exchange rate on Misan?
Misan offers some of the best rates in the market—real-time, competitive rates. Kindly opne your Misan app to see current exchange rates
14. Are there any hidden charges?
Nope. What you see is what you pay. No surprise deductions.
12. Are there monthly or maintenance fees for virtual cards?
No hidden fees. We charge a transparent issuance fee and a small monthly fee to keep the card active. Check out our FAQ page to see applicable fees.
13. What’s the exchange rate on Misan?
Misan offers some of the best rates in the market—real-time, competitive rates. Kindly opne your Misan app to see current exchange rates
14. Are there any hidden charges?
Nope. What you see is what you pay. No surprise deductions.
12. Are there monthly or maintenance fees for virtual cards?
No hidden fees. We charge a transparent issuance fee and a small monthly fee to keep the card active. Check out our FAQ page to see applicable fees.
13. What’s the exchange rate on Misan?
Misan offers some of the best rates in the market—real-time, competitive rates. Kindly opne your Misan app to see current exchange rates
14. Are there any hidden charges?
Nope. What you see is what you pay. No surprise deductions.
Security & Compliance
Security &
Compliance
15. Is Misan by Bamboo safe?
Yes. We use bank-level encryption, and we are registered with the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business. Your money’s protected with top-notch security and only transmitted through PCI-DSS compliant systems.
16. Why do I need to complete KYC?
To comply with regulations and keep your account secure. It also unlocks full access to transfers and virtual cards.
17. What documents do I need for KYC?
A valid government-issued ID (passport, driver’s license, or national ID) . The specific type of ID depends on your country.
15. Is Misan by Bamboo safe?
Yes. We use bank-level encryption, and we are registered with the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business. Your money’s protected with top-notch security and only transmitted through PCI-DSS compliant systems.
16. Why do I need to complete KYC?
To comply with regulations and keep your account secure. It also unlocks full access to transfers and virtual cards.
17. What documents do I need for KYC?
A valid government-issued ID (passport, driver’s license, or national ID) . The specific type of ID depends on your country.
15. Is Misan by Bamboo safe?
Yes. We use bank-level encryption, and we are registered with the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business. Your money’s protected with top-notch security and only transmitted through PCI-DSS compliant systems.
16. Why do I need to complete KYC?
To comply with regulations and keep your account secure. It also unlocks full access to transfers and virtual cards.
17. What documents do I need for KYC?
A valid government-issued ID (passport, driver’s license, or national ID) . The specific type of ID depends on your country.
Account & Troubleshooting
Account &
Troubleshooting
18. I forgot my password. How do I reset it?
Tap “Forgot Password” on the login screen and follow the prompts to reset it.
19. How do I contact support?
Use the in-app chat or email getmisan@investbamboo.com. We typically respond within 24 hours.
18. I forgot my password. How do I reset it?
Tap “Forgot Password” on the login screen and follow the prompts to reset it.
19. How do I contact support?
Use the in-app chat or email getmisan@investbamboo.com. We typically respond within 24 hours.
18. I forgot my password. How do I reset it?
Tap “Forgot Password” on the login screen and follow the prompts to reset it.
19. How do I contact support?
Use the in-app chat or email getmisan@investbamboo.com. We typically respond within 24 hours.
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Misan is the trading name for Internode Pay Limited registered with the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.
© (2025) Misan by Bamboo. All rights reserved.
Misan is the trading name for Internode Pay Limited registered with the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.
© (2025) Misan by Bamboo. All rights reserved.
Misan is the trading name for Internode Pay Limited registered with the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.
© (2025) Misan by Bamboo. All rights reserved.